Privacy Policy
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
PERSONAL INFORMATION WE COLLECT
Device Information
Like most websites, we collect information about your device when you visit our Site. This may include details such as your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the web pages or services you view, how you arrived at our Site, and how you interact with it. We refer to this as Device Information.
We use technologies such as “cookies,” “log files,” “web beacons,” “tags,” and “pixels” to record browsing behavior.
Service Request Information
When you request an estimate, schedule a service, or attempt to book through the Site or by other means (such as phone or email), we collect certain information from you, including your name, service address, billing address, payment details (if applicable), email address, and phone number. We refer to this as Service Request Information.
When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Service Request Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Service Request Information that we collect generally to:
Schedule and provide estimates and services
Communicate with you regarding your requests or projects
Provide invoices, confirmations, and receipts
Screen service requests for potential risk or fraud
Share updates, offers, or marketing material (if in line with the preferences you have shared with us)
We use the Device Information that we collect to:
Help us screen for potential risk and fraud (in particular, your IP address)
Improve and optimize our Site (for example, by generating analytics about how visitors browse and interact with the Site)
We do not sell, trade, or otherwise share your Personal Information with outside third parties. The only time we may use limited information is to:
Understand how visitors use our Site (for example, through tools like Google Analytics).
Deliver marketing or advertising you have opted into (for example, through platforms such as Google or Facebook).
You can read more about how Google uses data here: https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Outside of these limited cases, your Personal Information stays with us.
BEHAVIOURAL ADVERTISING
As described above, we may use your Personal Information to provide you with marketing communications or advertisements that we believe may be relevant to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising here:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal:
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US